What is the difference between a PIN and a Password?
A PIN (Personal Identification Number) is a 4-digit code that is mailed to some participants so they can access their retirement account information. If you received a PIN at any time, use it to log in the first time by entering your Social Security Number as the User ID and the 4-digit PIN as the Password. You will then be prompted to create your own User ID and Password, to be used on the Employee/Participant Login page going forward.
A Password is a 8-12 character code created by the participant to gain access to their account. To allow for maximum security, we are enabling you to create your own Password and require you to use a combination of at least three of the following: upper case letters, lower case letters, numbers, or approved special characters (space $ . , ‘ @). You may change your Password at any time.
If you have lost or forgotten the PIN that was given to you, call 1-800-233-2881 to speak to a Customer Service Representative. They are available to assist you from 7 a.m. - 7 p.m. CT, Monday through Friday. A new PIN will be mailed to you within 3-5 business days.
If you did not receive a 4-digit PIN and have not yet created your own User ID and Password, you may Register by providing your Social Security Number, date of birth and the month and year of your original date of hire. Once we verify the information you entered matches our system records, you will be prompted to create your own User ID and Password.
Did you forget the password you created? Simply answer the questions you selected during registration and you will regain access to your account immediately!